Brian Trackl, 39, had been working for UPS in the city of Kelowna in the province of British Columbia in Canada, when he allegedly punched a female customer while delivering packages to her outside of the Pharmasave store where she worked.

A disagreement, which was caught on a surveillance camera at the store, started between Trackl and the employee about whether he had to accept packages from her that she wanted to return, according to labor dispute documents about the case.

Trackl was then shown in the footage pushing the woman, who the documents described as “slight” and about 60 years old, causing her to stumble.

She then attempted to punch him before he responded and “proceeded to punch her in the face, with some force.” He then grabbed her by her arms and the pair continued to argue before Trackl left in his vehicle.

During the subsequent investigation by UPS into Trackl, the 39-year-old was asked what he would have done differently if he was in the situation again, with him replying that he “would have grabbed her wrists and yelled into the store that this woman is crazy and for someone to come and get her.”

Trackl then said that: “These days due to the #metoo movement, the woman is always right and the man is always a monster,” during the meeting that concluded that he would be terminated from his employment with UPS.

After he filed a grievance with the Teamsters Union, Trackl was reinstated to his role and was instead given a time-served suspension of one month.

However, the night before the July 16, 2020, meeting where Trackl’s firing was overturned, he sent a text message to a coworker that included a picture of him wearing a FedEx uniform captioned “F** UPS.”

Trackl also sent the photo to three other UPS drivers and told one of them that he was thinking of taking a leave of absence from the company that he described as “toxic.”

Screenshots of the picture and the messages were sent to UPS management, causing BC Division Manager Roy Bains to email the Kelowna supervisor: “I did not know this before I had the meeting yesterday. I reinstated him but is there a way to cancel the reinstatement?”

UPS then terminated Trackl’s reinstatement to work, but his union submitted a grievance calling the case “conceptually odd,” as an arbitrator was forced to rule on whether he should be terminated for dishonesty and not for the original altercation.

The union said that a “deal is a deal,” but UPS said that Trackl never apologized for his text messages and they noted that he had been written up by the company five times between 2017 and 2019.

The arbitrator, Koml Kandola, ended up ruling in favour of UPS on Monday, calling Trackl’s actions “deliberate” and explaining: “I find he lied about being remorseful so that he could convince Mr. Bains to give him his job back.”

Kandola added: “I am persuaded that a viable employment relationship based on honesty and trust is no longer possible, and that discharge was not an excessive response.”

73 thoughts on “UPS Driver Punches Female Customer”
  1. Glad he got fired. To hit a person let alone a woman should not be tolerated by any employer. Union or no union. Where are our old work ethics?


  2. I worked, for ups, for 33 years, got into some discussions with customers,from time to time, but it never crossed my mind to use violence . I did get into a verbal arguement with a warehouse manager, in that he had to be the one who signed for the packages, but he would be on phone or walk around warehouse,sometimes I had to wait a considerable amount of time,which screwed up my schedule it would have only taken a few minutes for him to sign, my supervisor would ask me,why I was so over allowed on my schedule,I explained the situation with the warehouse manager, he told me after I have initial contact with him, to tell him you would only wait 5 minutes and then packages would be returned, although I really didnt want those packages in my way most of the day, I followed my supervisors order, as I was loading the packages. He use profanity and continued to abuse me verbally,seemed he was a colonel in the service,and demanded that I follow his orders,I told him that my supervisors order super ceded his,as he continued with his verbal abuse,I responded in kind, so he called in ,and consequently ,my boss had someone else deliver to that warehouse as he barred me going on the property,which really,broke my heart!

    1. I worked for several trucking companies doing local pick up + delivery before retiring, I ran into nasty verbal abuses on occasions, which at any time I would have loved to clean the floor with those people, better judgment prevailed and didn’t! I always told my bosses that the final person was us and no matter what we had to make the final part of our companies commitment to our customers! It worked, I ate CROW on many occasions and I don’t like feathers, but in the long run when in doubt call your supervisor, put them in position to make the call!!!

  3. driver deserved to be terminated. There are no circumstances under which i would punch a 60 year old woman in the face. He is a coward and a redneck.

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